Terms of service

Terms of Service

1. Introduction

These Terms of Service (ToS) govern your use of our website and services. By placing an order with us, you agree to these terms. We reserve the right to update these terms at any time, with changes posted on our website.

2. Ordering and Payment

Orders are placed through our website and processed upon receipt of payment.

All prices are in South African Rand (ZAR) and include VAT where applicable.

We accept [list payment methods, e.g., credit card, EFT, etc.]. Payment is required upfront.

3. Shipping and Delivery

Please refer to our Shipping Policy for details on shipping costs, dispatch (1-3 working days), and delivery (3-5 working days).

Delivery times are estimates, and we are not liable for delays caused by our courier service.

Customers may choose door-to-door delivery or collection at designated pick-up points, where available.

4. Returns and Refunds

We do not offer returns or refunds for any products purchased, except as required by applicable South African law (e.g., Consumer Protection Act).

All sales are final, and customers are encouraged to review product details carefully before purchasing.

In the event of a defective or incorrect item, please contact us at sgscentoasis@gmail.com within 24hours of delivery, and we will address the issue in accordance with legal requirements.

5. Product Quality and Liability

All items are quality-checked before dispatch.

We are not liable for damages caused by misuse, improper handling, or circumstances beyond our control.

6. Customer Responsibilities

You must provide accurate delivery and contact information. We are not responsible for delays or failed deliveries due to incorrect details.

If international shipping is introduced, customers will be responsible for any customs or import duties.

7. Privacy

We collect and process personal information (e.g., name, email, address) solely for order fulfillment, in compliance with the Protection of Personal Information Act (POPIA).

Your data will not be shared with third parties except as required for delivery or legal purposes.

8. Termination of Service

We reserve the right to cancel orders or refuse service for reasons including non-payment, suspected fraud, or violation of these terms.

9. Governing Law

These terms are governed by the laws of South Africa. Any disputes will be resolved under South African jurisdiction.

10. Contact Information

For questions or concerns about these terms, please contact us at:

Email: sgscentoasis@gmail.com

Response Time: We aim to respond within 24-48 hours during business days.